Just a quick note to let everyone know that because of lack of time during August, I'll not be posting a Big Question for August. See you again in September.
As always, if you have thoughts around the big question, feel free to leave a comment here or send me an email (akarrer [at] techempower [dot] com).
Wednesday, August 8
Friday, August 3
What groups of employees are the no-brainers to train?
I was doing some benchmarking the other day between a few different organizations. One question that was asked was, what are the "no-brainer" groups of employees to train? (And there may be a second question, what are the no-brainer topics to train, like leadership, ethics, sexual harassment, etc).
To me, the obvious groups are:
- new employees;
- high potential people;
- call center employees;
- sales people; and
- anyone who has to have certification or compliance;
- anyone who has to demonstrate a mastery level (like a pilot, although this differs from organization to organization).
What are other obvious classes of people that should be part of a formal learning program?
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