What's a CLO to do?

Recently I've had the circumstances to discuss the role of a CLO in a couple different environment. With the new input I've discussed and pondered, I've come to a high level definition of what a CLO's responsibilities are. Would love feedback from anyone who cares to chime in by commenting on this post.

The Role of a Chief Learning Officer

A CLO’s responsibility is to create an environment in which all involved are meeting the company expectations for performance and are exceeding their personal value proposition. Creation of this learning culture must be executed in a fashion that is effective, of the highest quality, efficient and meets or exceeds the company’s financial expectations for the work.

How does a CLO meet this responsibility? By providing:

RESOURCES – What type of resource (printed, online, people, tuition reimbursement, etc.) will vary. What is vital about resources is that they be up-to-date, accurate, timely and accessible.

TRAINING - At times people want and/or need to be taught directly. Training should be clearly aligned with enterprise and personal expectations.

CONNECTIONS – The CLO helps people connect with one another to enable learning between people. This would include work teams, affinity groups, professional practice networks, expertise databases, collaboration tools, techniques to enhance interpersonal communication.

CONSISTENCY – Consistency helps people anticipate what is likely to happen in a given situation. Being able to predict accurately what will happen, creates a pleasurable reaction in the human brain that counteracts any fear that my be arising because of change. Consistency must be achieved both horizontally and vertically.

Horizontal – This is consistency across training offering or the design of online learning modules. When content, processes, or situations are created to share common components, the resulting consistency provides the learner with the opportunity to focus on the real tasks, rather than being mired in trying to figure out how a book is written or how a software program can be installed on their computer.

Vertically – Vertical consistency can be subtle (everyone using the same terms for equipment and tools) or very overt (assuring that skills being taught to entry level associates is the same as the skills managers are being told to evaluate). This also includes the idea of walking the talk. If you say you want people to take risks, then don’t punish failure. If you want an open and host work environment, don’t reward information hoarding or ridicule someone for asking a “stupid question.”

FEEDBACK - Whether in the form of formal evaluations or surveys, after action reviews, or simply deproccessing the day’s events, a company has to practice being reflective. Self-reflection is difficult as individuals. When group-think settles in options and possibilities begin to shut down.