I have a quick question, spurred on by Jay's post below..
A client asked me the other day, "what is the best way for a division of a large company to launch and maintain a public wiki, including what is the best software?" I had some ideas, but I would greatly value what others would suggest.
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I've had very good success with Twiki (www.twiki.org) for small to medium installations. It's written in Perl and consequently runs pretty much anywhere. It stores the pages in a revision control system so you can revert to previous pages easily.
On the other hand, one of my clients is using Confluence and it seems better suited to enterprise use. Java-based, with great documentation, notification by email, the ability to attach (and display) Word and PDF, etc. We're also looking at it's conenctions to Jira, which we use for bug tracking.
http://www.atlassian.com/software/confluence/
...R
for a hosted wiki solution that provides a fairly granular level of access control, try www.editme.com
Here is a comprehensive listing of Wiki Engines
I know that the Leukemia and Lymphoma Society is using Confluence for a "Best Practices" wiki to share information among the 66 chapters.
We've been using PM Wiki for a while on two sites, but are moving on due to security concerns. This has driven me to consider commercial products. At the moment I like Confluence the best. With it I can restrict access by user groups and by pages within the wiki. I also evaluated JotSpot and SocialText.
The one feature I want that I can't find is tight email integration. I want to be able to create or add a wiki page via email, and to have a good quality threaded discussion (forum or board).
If your client is inexperienced, my answer would be to start with blogs before going with a wiki. Administration, architecture, and participation are going to be 100x more difficult on a wiki than on a handful of blogs. Unless, that is, you're dealing with a group that already knows one another and is united in a common purpose.
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